Care
The care we give
Described in the words a family would use, not the words a brochure would.
Everything we help with
Nine things, done properly
This is the whole list. If something you need is not here, ask — and if we cannot do it, we will say so.
Help with daily living
Bathing, dressing, grooming and toileting, given unhurriedly and with the door closed. Dignity is mostly a matter of not rushing someone, and of the same person helping them each week.
Medication management
Ordered, organised and given on time, by staff who know what each resident takes and why. We coordinate refills with your pharmacy so nobody runs out on a Sunday.
Staff on site, twenty-four hours
Someone is awake and in the house through the night. Help at three in the morning is the same help as at three in the afternoon, which is not true of every arrangement families consider.
Three meals a day, cooked here
Real cooking in a real kitchen, plus snacks, with diabetic, low-sodium and modified-texture diets handled as a matter of course. Coffee the way each person takes it.
Mobility and transfer assistance
Walkers, wheelchairs, transfer support and fall prevention. The house is single-level living with grab bars and clear paths, which prevents more falls than any alarm does.
Coordination with your doctors
We work alongside the physicians, home health providers, therapists and hospice teams your family already trusts, and we keep one family member properly informed rather than everyone vaguely so.
Housekeeping and personal laundry
Rooms cleaned, beds changed, clothes washed and put back where they belong. Small things, but they are most of what makes a house feel cared for.
Company, and something to do
Cards, music, crafts, gardening, a walk, a film in the evening, birthdays marked properly. Nothing is compulsory. The point is to offer rather than to push.
End-of-life care, alongside hospice
When the time comes, most families would rather their parent stayed where they are known. We work with hospice so that is possible, and so nobody spends their last weeks among strangers.
How it works
A plan written with you, not sent to you
Before anyone moves in, we sit down together and write down how your parent actually lives.
- 1
A conversation, then a visit
On the phone we ask what is happening and whether we are even the right kind of place. Then you come and see the house, ideally at a mealtime, and bring whoever else has a say.
- 2
An honest assessment
We go through medications, mobility, memory, continence, diet and the things that make a day good or bad. If the level of care needed is beyond us, this is where we tell you, and we will point you somewhere better suited.
- 3
A written care plan
What help is given, when, by whom, and what your parent prefers — down to which side of the bed and how strong the tea. It is reviewed as things change, and you get a copy.
- 4
Moving in, slowly
Bring the furniture. Come and eat here for the first few days if that helps. Most people settle within a fortnight, and we will tell you honestly how it is going rather than only the good bits.
A day here
What an ordinary Tuesday looks like
Not a programme of activities. A day, at the pace of the people living it.
Morning
Breakfast cooked in the kitchen here, not trucked in and reheated. Help with a shower and dressing, taken slowly. Then stretching in the living room, a walk to the porch, or simply the paper and quiet.
Midday
Lunch at a shared table, which is as much about the conversation as the food. Medications with the meal, from someone who already knows the list.
Afternoon
Cards, a craft, music, the garden, or a nap in a favourite chair. Visitors come and go. Nothing is scheduled for the sake of looking busy.
Evening and night
Dinner, then the house settles. Someone is awake and on site the whole night, so a bad night is met by a familiar face rather than a call button.
Being straight with you
What we are not
Every care home can tell you what it does. Fewer will tell you where they stop, and that is the part you actually need in order to choose.
We are a residential care home. We are not a skilled nursing facility or a hospital, and we do not pretend otherwise. We are not the right place for someone who needs:
- ventilator support or ongoing skilled nursing procedures
- intravenous therapy or complex wound care
- secure psychiatric care, or care for behaviour that puts others at risk
- two-person mechanical transfers on a routine basis
If that is where your family is, call anyway. We would rather spend ten minutes helping you find the right kind of place than have you spend a month finding out we were the wrong one.
Visit us
Tell us what is happening
You do not need to have decided anything, or to know the right words for it. Describe the situation and we will tell you honestly whether we can help.
Someone answers 8am – 8pm, seven days. Staff on-site 24 hours.